Frequently Asked Questions (FAQ)
Orders & Shipping
Q: Where do you ship?
A: We currently ship within the United States only.
Q: How long does it take to receive my order?
A: Our items are made to order. Processing typically takes 2-5 business days, and shipping adds 3-7 business days, depending on your location.
Q: How much is shipping?
A: Shipping rates are calculated at checkout based on your order and location.
Q: Can I change or cancel my order after placing it?
A: Orders are processed quickly, so we cannot guarantee changes or cancellations once your order is placed. Please contact us ASAP at [your email].
Product Info
Q: What sizes do you offer?
A: We offer a wide range of unisex sizes. Size availability may vary by item. Check the size chart on each product page before ordering.
Q: Are your clothes true to size?
A: Most of our items run true to size. For a looser fit, consider sizing up. Be sure to check the sizing chart for each product.
Q: How should I wash my items?
A: For best results:
- Wash inside out in cold water
- Tumble dry on low or hang dry
- Do not iron directly on printed areas
Returns & Exchanges
Q: Do you accept returns or exchanges?
A: Because our products are made to order, we only accept returns or exchanges for defective or damaged items. All other sales are final.
Q: What if my item arrives damaged or incorrect?
A: If your order arrives damaged or incorrect, please contact us within 7 days of delivery with a photo and your order number at [your email]. We'll make it right.
Q: Can I return or exchange a final sale item?
A: No, final sale items are not eligible for return or exchange unless they arrive damaged.
Payments & Checkout
Q: What payment methods do you accept?
A: We accept all major credit/debit cards and PayPal through our secure checkout.
Q: Is your checkout secure?
A: Yes, our website uses encrypted SSL security to ensure your information is protected.
Tracking & Support
Q: How do I track my order?
A: Once your order ships, you'll receive a tracking number via email. Please allow up to 48 hours for the tracking link to update.
Q: My package says delivered but I didn't receive it. What do I do?
A: Please check around your property and with neighbors first. If you still can't locate it, contact your local postal carrier and email us at [your email].
Q: How can I contact you?
A: You can reach us at [your business email] and we'll get back to you within 1-2 business days